User-Generated Content (UGC) Moderation Policy
1. Purpose
This policy outlines how community and brand-operated platforms manage, review, and moderate user-generated content (“UGC”) including text, images, videos, links, and in-game creations. The objective is to maintain a respectful, inclusive, and safe environment that encourages creativity while preventing harm, misinformation, or abuse.
2. Scope
Applies to all:
- User posts, comments, uploads, and submissions (including chat and voice messages)
- Livestream or event interactions
- Submissions to contests, community showcases, or campaigns
- Any content created within affiliated Discord servers, Minecraft servers, Reddit communities, or other brand-related platforms
3. Moderation Approach
3.1 Automation Layer
- Automated filters detect hate speech, harassment, self-harm language, or adult content.
- Messages or uploads containing blacklisted terms are automatically hidden pending review.
- Obvious violations (e.g., slurs, threats) trigger immediate restrictions or removal.
3.2 Manual Review Layer
- Trained moderators review flagged items within 2 hours.
- Context (previous 10–15 messages or related posts) is considered before final action.
- Moderators document all enforcement actions for transparency.
3.3 Appeals and Feedback
- Users may appeal moderation decisions via a simple form or ticket system.
- Appeals are reviewed within 48 hours and logged for quality assurance.
- Policy feedback is welcomed through official community channels.
4. Enforcement Framework
| Severity | Example Violations | Typical Action |
|---|---|---|
| Low | Spam, off-topic chatter | Warning / message deletion |
| Medium | Repeated disruptive behavior, minor insults | Timeout / temporary mute |
| High | Harassment, hate speech, explicit content | Temporary or permanent ban |
| Critical | Threats of violence, doxxing, self-harm encouragement | Immediate ban and escalation to platform safety team |
5. Transparency and Reporting
- All moderation actions are recorded in an internal log.
- Monthly summaries of moderation trends are reviewed by community managers.
- Patterns of abuse (e.g., coordinated spam or harassment) are analyzed for systemic countermeasures.
6. Data Handling and Privacy
- Only necessary data (message content, username, timestamps) is collected for moderation.
- Logs are securely stored and deleted on a regular schedule.
- Personal information or DMs are not accessed without consent or platform-level safety escalation.
7. Continuous Improvement
- The blacklist and moderation criteria are reviewed monthly.
- Moderators receive quarterly training on emerging online safety risks and inclusive language practices.
- UGC guidelines evolve with community feedback and platform updates.